INFRASTRUCTURE & MANAGED SERVICES

Our Infrastructure Services play a major role in delivering end-to-end, effective and reliable solutions to address the business and technology challenges that businesses face today and transform business operations. The major challenges faced by businesses include managing the pace of technology change, higher infrastructure expenses with reduced budgets, latency in information access, lack of transparency in managed services, inability to effectively and immediately respond to changing infrastructure requirements, reduced reliability & scalability, pressure of running IT as a value center rather than a cost center and delivering consistent services. We provide end to end solutions and services to support every aspect of your business needs. We are committed to the entire lifecycle of your IT needs.

Evaluation: Our expert staff will conduct a preliminary assessment of your current system and pair complementary cutting edge software with your specific business needs giving you a straight forward demonstration of how your business can increase efficiency and productivity.

Implementation: Our engineers are involved in every step of the implementation process, ensuring a smooth transition for your new business life. Our engineers will personally partner with your staff to design a software infrastructure that creates a foundation for your improved business.

Coaching: Our expert engineers will ensure your IT team is optimally trained to use the cutting edge technology to its full capacity and specifically for your business needs.

Support: A partnership with SJC4 LLC is a partnership for the life of your business. Whether you need additional help with implementation, maintenance or software updates we are committed to providing comprehensive support to help your business succeed.

A managed service provider (MSP) provides the delivery and management of network-based IT services, applications, and equipment to enterprises, residences, or other service providers.

IT Procurement Services and Solutions

Getting the best value from your business technology starts with buying the most compatible products at the best price.

We brings decades of IT sales experience, we know just the right people to procure IT equipment that best fit our clients’ data center, budget and time needs. VWe have a strategic relationships with many IT industry leading hardware and software partners in order to provide our clients with the most effective solutions.

We provides a number of ways to help our customers create efficiencies across their procurement processes. We’ll work closely with you to understand your internal purchasing strategies, systems and processes so we can implement integrated solutions that work optimally together.

Whether it’s improving your product search and requisition creation, or simplifying internal methods for ordering and invoicing, our solutions can help you lower costs, increase purchasing accuracy and improve compliancy with preferred supplier contracts.

Attempting to keep up with the rapid changes and constant emergence of new products can often leave the everyday user with more questions than answers. How do you know you’re buying the right product? Will this product work with your existing technology? Is there a way to negotiate better prices? Our specialists will be able to answer these questions and any others when assisting you with technology procurement.

We simplify your procurement management challenges by evaluating your current technology and strategizing the best products to grow with your business. By leveraging our partnerships with leading technology vendors and negotiating on your behalf, our procurement solutions will help ensure that you receive the lowest price available Procurement management and assistance is just one of the many personal services you will enjoy as our customer. With our procurement solutions, we’ll be able to help you purchase reliable technology that makes sense for your business and your budget.

Procurement management and assistance is just one of the many personal services you will enjoy as a SJC4 LLC customer. With our procurement solutions, we’ll be able to help you purchase reliable technology that makes sense for your business and your budget.

We can substantially reduce the complexity and turnaround time for equipment and service delivery by:

• Providing Customer Portal for access to pricing and real-time inventory list from many leading IT vendors
• Assisting our clients on product selections
• Offering both staff- or self-supported purchasing services.
• Keeping track of our customers’ delivery schedules
• We are always there for our clients whether it is a hardware, software, or a service support need.

Contact us today and start benefiting from our expert knowledge of the latest purchasing options from all major hardware and software vendors.

Network Monitoring Services

• Proactive network monitoring is the key to minimize downtime and keep your business running smoothly.
• Without IT support, you are simply guessing what will fail and when. We takes the guesswork out of network maintenance with our 24×7 network monitoring management service.

Benefits of SJC4 LLC’s 24×7 Network Monitoring Services:

• Lowered maintenance costs
• Reduced security risk
• Increased service quality and reliability of IT infrastructure
• Prevention of errors through proactive maintenance
• Valuable assets and data are shielded in real-time
• Boosted productivity with more efficient technology

Datacenter Management Solutions

We monitor and continually optimizes data center environments for clients and proactively identifies datacenter performance, problem identification and resolution, and patch management. We perform regular preventative maintenance services and provide remedy reporting and resolution. Our implementation processes and procedures based on ITILv3 and industry best practices support a secure datacenter environment.

Datacenter Management Support Services

• Server consolidation and virtualization
• Systems storage and applications migration and re-capitalization
• Storage area network solutions
• Network-attached storage solutions
• Preventive maintenance and sanitation of storage hardware

We possesses extensive experience providing mission-critical Datacenter Management services. Our approach ensures reliable and continual data asset availability—wherever and whenever our clients need it. Our solutions are reliable, efficient, “green” and cost-effective. Our managed services infrastructure approach provides engineering, capacity planning and operations and maintenance—the full lifecycle of Datacenter Management activities. We provide maximum performance to meet client’s Datacenter Management requirements by delivering flexible, scalable server/storage systems.

The benefits of using our Data Center Management services are:

• Flexibility to meet requirements Customizable, high-performance, virtualized operational environments
• Capacity management and just-in-time component provisioning
• Continuity of operations (COOP) and a full range of disaster recovery services, including planning, testing and implementation services with automated online and offsite backup
• Reduced cost of ownership and operation, including reduced power, space and cooling requirements through use of lifecycle data management
• Efficiency and reliability of data center and mission-critical services using Information Technology Infrastructure Library V3-based processes and procedures
• Lower costs through use of virtualization and hardware consolidation and optimization

Managed Services Infrastructure

Our engineers work with clients to improve mission success by developing and implementing a Datacenter Management plan focusing on capacity management to increase data and processing center performance.

We provide full lifecycle support for infrastructure and legacy storage systems, including:

• Engineering
• Capacity planning
• Operations and maintenance
• COOP
• Disaster recovery planning

We integrate disparate technologies into a single consolidated operational environment that is easy to manage and maintain for maximum efficiency. Upgrades and maintenance operations are seamless to allow the newest technology to be brought online without service interruptions. Just-in-time provisioning of infrastructure components ensures high availability of mission and corporate applications to help clients consolidate data, ensuring improved utilization of storage space and components. We also provide COOP and disaster recovery planning to ensure worry-free operation. Automated online and offsite data backup provide redundancies, as does tape backup with manned vaulting services and secure tape pickup and delivery services.

Onsite & Remote Helpdesk Support

Technology is an important factor in how efficiently your entire organization can perform. When you need help, timing becomes critical.

At SJC4 LLC, we support our customers with the combined solution of 24×7 remote helpdesk support and onsite engineering to resolve even the most complex issues quickly.

Each of our clients work with a dedicated Account Manager and a small, personal support team, so when you call, we already know your business processes and IT environment. This allows us to start working on your solution immediately without delaying the process. This is true, whether the service is provided remotely or onsite.

We proudly resolve every remote helpdesk issue ourselves using our reliable remote support solutions and guarantee you’ll work with an experienced engineer every time. Calls are handled promptly and professionally, so clients receive the help they need as quickly as possible. Support is available 24 hours a day, 7 days a week by phone or e-mail.

ITIL-Compliant Service Management

Event Management, Incident Management, Problem Management, Change Management, Infrastructure as Code, Automated Self-Healing, Hybrid Cloud

Request Fulfillment Services

Service Desk support to fulfill standard pre-approved, repeatable, pre‐defined, low risk (e.g. password change) and information requests

CI/CD Release Management

Full range of CI/CD and DevOps services integrating with industry-standard toolsets (such as JIRA, Chef, Puppet, Ansible, Git, SVN, Jenkins, and Maven)

Technical Operations Platform

Availability & performance monitoring, Configuration Management & CMDB, ticketing , knowledge management, dashboards

Software License Compliance & IT Asset Management

• Software License Compliance and IT Asset Management is the perfect solution for companies who want a comprehensive view of their IT estate.
• From procurement to disposal, we will audit, inventory, track, maintain and report your IT details for you. Not only will your information be easily accessible, but your organization will exceed all compliance requirements.
• As an asset management company, we have the most advanced tools and dedicated management team that can help you take full advantage of your current assets and make the most strategic decisions for the future. You’ll see immediate benefits including:
• Elimination of compliance risks and penalties through accurate reporting Improvement of business intelligence with an integrated view of spending and usage patterns
• Decreased costs of unnecessary software license compliance purchases and maintenance fees
• Optimization of current assets to make better decisions for future purchases Improvement of IT governance with full lifecycle management of your software and hardware

We prides itself on being the go-to software license compliance and IT asset management company. Because your technology, workforce and infrastructure can change at such a rapid pace, it is understandable why many businesses quickly fall behind while attempting to manage it all. We make sure you automatically get the deliverables you need, without the added burden on your staff.

Cloud Computing

IT Infrastructure is undergoing rapid technological advancement with the advent of cloud computing. Our Cloud acts as means to deliver IT resources as services that incorporate infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS) all over the internet. Cloud Computing also brings real and immediate value to your business by removing the traditional barriers to agility and innovation namely capital expenditure, protracted IT project timelines reliability and end-user familiarization.

Cloud Readiness Assessment

Analysis of infrastructure, applications, security and compliance leading to detailed assessment report, TCO/ROI model, migration strategy and plan

Cloud Enablement Strategy

Accelerate migration to the cloud through a focus on strategy, architecture, people, process, and systems

Cloud Migration / Transformation

Infrastructure led or application led migration of environments to the cloud through lift-and-shift, lift-and-refit, refactor or re-platform

Cloud Review / Optimization

Analysis of cloud infrastructure including compute, storage, networking, security and cost base with detailed recommendations

Storage Solutions:

Managing today’s data explosion and regulating compliance has led to the need in expanding storage and backup requirements. We ensure a simplified storage management system that would help in managing storage environments through consolidating and networking the storage system with new architectures.

Disaster Recovery and Business Continuity:

For an effective IT governance and ensured business continuity, organizations must require a comprehensive IT Disaster Recovery plan as a critical requirement. We provide well designed Disaster Recovery and Business Continuity plan that will aid the organizations to safeguard their customer data, business outages, downtime and protect themselves from outside data threats

Virtualization and Consolidation:

In today’s business world where competition is increasing comparatively high, reducing of costs, enhancing performance and increasing flexibility is essentially very important as that can ensure success and profitability to the business. Virtualization and Consolidation is a creation of a version which brings huge cost saving to the organizations, develops more flexibility within the employees and reduce the number of servers that are used in the organization. Essentially virtualization improves the organizations’ efficiency and availability of IT resources and application.